Return and Exchange Policy Form: Return and Exchange Policy at [Ayoone Abeer's Optics]
We at [Ayoone Abeer's Optics] are keen on customer satisfaction and providing the best shopping experience. If you are not completely satisfied with your purchase, we are here to assist you according to the following conditions:
1. Duration of Return and Exchange:
Return: The customer has the right to request a return of products within 7 days from the date of receipt of the order.
Exchange: The customer has the right to request an exchange of products within 14 days from the date of receipt of the order.
2. Conditions for accepting return and exchange:
The product must be in its original condition, unused, and with all accessories (original box, cleaning cloth, attached tags).
The original purchase invoice must be attached.
The product must not have been scratched or damaged due to misuse.
3. Products excluded from return and exchange:
Custom-made prescription glasses for the customer (based on specific vision measurements): cannot be returned or exchanged unless there is a manufacturing defect or measurement error on our part.
Contact lenses (medical or cosmetic): if the original container has been opened, for health reasons.
4. Return/Exchange process and steps:
The request is made by contacting customer service via WhatsApp [966530065733+] or email [
[email protected]].
After approval of the request, a shipping slip will be provided to return the product.
5. Shipping costs:
In case of a manufacturing defect or order error: [Ayoone Abeer's Optics] bears all shipping and return costs.
If the customer wishes to return/exchange without a defect (change of mind): the customer bears the shipping costs (both ways).
6. Refunds:
Once we receive and inspect the returned product to ensure it meets the conditions, refund procedures will begin.
The amount will be returned to the same original payment method used by the customer (credit card, Mada, Apple Pay).
The refund process may take from 7 to 14 working days to appear in your bank account according to the issuing bank's policy.
